This Privacy Policy explains how ADHD Telemed, LLC ("ADHD Telemed," "we," "us," or "our") collects, uses, and protects information when you use adhdtelemed.com and our telehealth services. How we use and disclose your protected health information (PHI) is described in full in our HIPAA Notice of Privacy Practices.
1. Who we are
ADHD Telemed, LLC is a physician-led telehealth practice providing ADHD evaluations and ongoing care for adults and adolescents (age 13 and older) located in states where our physicians are licensed. Medical Director: Mark A. Mayoral, MD. Mailing address: 777 Brickell Ave, Suite 500, Miami, FL 33131.
2. Information we collect
- Contact information: name, email, phone number, date of birth, and mailing address.
- Health information: intake responses, screening questionnaires (such as ASRS, GAD-7, and PHQ-9), medical, psychiatric and medication history, pharmacy information, clinical notes, diagnoses, and prescription records. This is PHI protected under HIPAA.
- Identity and location information: information we use to verify your identity and confirm your physical location at the time of each visit.
- Payment information: processed by our PCI-compliant payment processor. We do not store full card numbers.
- Website usage information: basic technical data such as device and browser type and pages visited.
3. How we use your information
- To provide medical care, including evaluation, diagnosis, treatment, prescribing, and follow-up
- To verify your identity and location and to meet state and federal telehealth and controlled-substance requirements, including checking prescription drug monitoring program (PDMP) databases
- To schedule visits and communicate with you about appointments, billing, and your care
- To process payments and provide receipts and superbills on request
- To operate, secure, and improve our services, and to comply with legal obligations
4. How we protect your information
PHI is stored and transmitted using HIPAA-compliant systems, encrypted in transit and at rest. Vendors that handle PHI on our behalf, such as our scheduling and telehealth platforms, do so under a signed Business Associate Agreement. Access is limited to the clinicians and staff who need it.
5. When we share information
We do not sell your personal or health information. We share PHI only as permitted by HIPAA and applicable state law, for example:
- With pharmacies, laboratories, and other clinicians involved in your care
- With our Business Associates that support our services
- With your written authorization (for example, sending a report to your school or employer)
- When required by law, including state prescription monitoring programs, public health reporting, or valid legal process
ADHD Telemed is a direct-pay practice and does not bill insurance. We share information with your insurer only if you ask us to.
6. Email and text messages
We may send appointment confirmations and reminders by email or text. These messages may reveal that you have an appointment with us. Please do not send detailed medical or medication information by regular text or email; use your visit or the secure channels we provide.
7. Cookies and analytics
We use essential cookies needed for the site to function. We do not use third-party advertising pixels or tracking technologies on pages where you enter health information, and we do not share health information with advertising platforms.
8. Your rights
Under HIPAA and applicable state law, you may request access to your records, request corrections, request restrictions or confidential communications, receive an accounting of certain disclosures, and file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint. See our Notice of Privacy Practices for details.
9. Minors
Our services are for patients age 13 and older. Patients age 13 to 17 require the participation and consent of a parent or legal guardian unless state law provides otherwise. We do not knowingly collect information from children under 13.
10. Changes to this policy
We may update this policy. Changes will be posted here with a new "last updated" date, and material changes will be communicated to current patients.
11. Contact us
For privacy questions, records requests, or to exercise your rights, contact our Privacy Officer at hello@adhdtelemed.com or (305) 209-8356, or write to ADHD Telemed, LLC, 777 Brickell Ave, Suite 500, Miami, FL 33131.
